Jim Coleman
xFusion provides tier 1 and tier 2 customer support and customer success for growing startups.
xFusion currently supports 124k+ customers and more than 20 unique applications. They currently have 7 clients, a team of 20, and projected revenue north of $1,000,000 ARR for 2021.
Prior to xFusion, Jim was a SaaS operations manager at a private equity fund called LTV SaaS Growth.
He oversaw operations and high-level growth initiatives across a portfolio of SaaS holdings. He has significant buy-side and sell-side experience and has vetted potential SaaS acquisitions, led due diligence, and the post-acquisition handover processes of multiple SaaS assets. He also owns a SaaS business and has lots of experience in the space.
Jim loves helping owners and operators improve their game. Outside of work, he's passionate about adoption and raising foster children and his dream is to maximize his impact on developing countries.
Let's talk about...
- All things customer support and success (including outsourcing).
- All things SaaS acquisitions (buy-side and sell-side)
- How to prep your business for sale, management, leadership, remote work and culture, Shopify app ecosystem, SaaS growth (email marketing, churn prevention, general marketing, and sales
- Growth and sales
- Business operations
- Team culture, growth, and leadership
As seen on
Example Conversation Clips
Ask me...
How can startup founders improve the quality of customer support they’re providing to their customers?
How does a SaaS solopreneur make the jump from handling all support themselves to making their first hire or outsourcing?
What’s the difference between customer support and customer success?
What’s the key to closing the deal on a SaaS product sales call?
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