We kick off the process by learning more about your needs. Our goal is to understand where you are now and where you want to be. Once we understand your needs in a team member, we'll meet with our recruiting department to find the best-fit candidate. We believe in playing long-term games and minimizing attrition, so we handle this process with care and attention.

Once we find the right fit person, we'll reach out and determine the best start day for you and the team member. The person we place with you will work directly for you and under your training and leadership, but we won't leave you hanging. We'll provide you with best-practice guides on things like setting clear expectations, training, time management, prioritizing, payroll, and benefits/perks.

We maintain a pre-vetted list of candidates who have already passed our rigorous recruiting and vetting process. If your needs easily match the skills of one of our pre-vetted candidates, placement can happen quickly. Sometimes in as little as a week. Most commonly, placements take 2-3 weeks.

Depending on the role needed, our placement fee is a one-time amount between $1,500-$2,000. We ask that you pay your team members $900/month at a minimum. This wage provides for an excellent quality of life in the developing countries we recruit from and leads to lower attrition.

You can designate any days of the week and times of day you need to be covered. Most commonly, the team members we place cover US business hours. As part of our conversation, we'll discuss the days/times you need to be covered. We'll then find the best-fit candidates and ensure they're available to cover the days/times you need. We highly encourage you not to hire someone expecting to cover X shifts and suddenly shift them to Y. In our experience, we've found that it hurts goodwill and increases the likelihood of attrition.

We place team members that can handle technical and non-technical customer support, as well as many other responsibilities. This includes handling support via phone, live chat, and email. Many prospective team members are used to working within Intercom, Zendesk, HelpScout, and virtually any other helpdesk software. They can also help you roll out an improved customer support knowledge base that's both a training asset and improves your customer's self-service experience.
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In addition to providing frontline communication with your clients, we've trained our team to contribute to knowledge base articles for your clients to have an improved self-service experience. 
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We don't only provide support services. Based on support demand, your new team member is also capable of handling back office and administrative duties. We recruit competent team members that are well-versed and capable of helping you with multiple time-draining tasks. Anything that's not the highest and best use of your time or your team's time, and is trainable and repetitive, can very likely be handled by your new team member.

Lastly, your team member can handle a wide range of virtual assistant (VA) responsibilities. Things like scheduling meetings, booking travel and accommodations, managing a contact list, keeping records, organizing calendars, performing market research, handling social media interactions, and much more.

We highly recommend using Wise.com and have used it ourselves for a long time. Their fee structure is very low, and your team member, in most cases, will receive their payment within hours (via direct deposit).

We primarily recruit in the Philippines. Occasionally, we'll recruit in Kenya or other developing nations for specific key roles or language competency needs.

We recommend using a tool like Okta or LastPass. Generally, it's best practice for passwords to be shared on a need-to-know basis. Further, when a tool allows for individual user seats, we recommend creating a seat for your team member vs. sharing your password. It's simply best practice.

We can! We'd go through the same process as previously outlined, only with more team members. We can also place multiple team members in various roles. I.e., a person to handle customer support, prospecting, and a VA/generalist.

That’s a valid concern and one we frequently talk about with our clients. The short answer is yes. Your team member will fully integrate into your team. We have multiple clients who were skeptical about this early on, but it’s worked out beautifully!
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Your new team member will proudly represent your company and adapt to your culture. We’re here to meet your needs and recognize how crucial cultural integration is. We expect your new team member to attend your company meetings, interact with their colleagues at your organization, and interact socially on Slack (or similar) as part of the team.

You'll be responsible for training your new team member. That said, we're happy to provide you with best-practices to set you and your team member up for success. We highly recommend being prepared to onboard/train them before we make the placement. Having a training plan and a clear understanding of the new joiner's role and how you define a successful placement is key to success.

We stand behind our work and thus offer a no-questions-asked 30 day money back guarantee. Additionally, if things don't work out between 60-90 days post-placement, we'll replace the team member for no additional fee.

You say the word and we'll make it happen. We believe in playing long-term games and protecting our brand's reputation is of the utmost importance. We want you to be successful and we're committed to seeing that through.